Ordered online 10/13/09. Cancelled order on 10/29/09 prior to Homecenter shipping it. Cancellation was conducted in accordance with Homecenter cancellation policy which requires all cancellations be e-mailed. Received e-mail response from Brian Okin (Mr. Okin is listed as CEO by Better Business Bureau) on same day as cancellation. He wanted me to reconsider. I respectfully declined. I followed up twice (11/12/09 and 12/8/09) inquiring status of credit and did not receive a response. Today (1/6/10) I contacted my bank and opened a dispute on the charge.
Folks, I manage a company that sells online. I am embarrassed that I did not read Homecenter's refund and cancellation policies before I made my purchase. Having read them after the fact, I am not the least bit surprised that Homecenter has difficulty adhering to their own policies. The policies themselves read like a recipe for poor customer service. If Homecenter professionally adhered to their own policies, they could at least claim to be an honest company. Given my own experience and many more I have found here and elsewhere online, it is clear that Homecenter takes their own policies one step further, and is in fact, a dishonest and disreputable company. The fact that I was dealing with the CEO himself casts aside any doubt that there may have been a poorly performing employee. No, my experience and the numerous similar ones I have found elsewhere sum it up very well: Mr. Okin sets the tone for all operations. His behavior (and by default, that of his company) top the list of what can be wrong with online companies.
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