I would like to clearly state that I am by no means a " knit picking " perfectionist who finds faults in everything. I see myself as the average consumer who clearly understands that I am not the only one on this planet who works to put food on the table. The intention of this report is to:
1. Help educate other potential consumers in regards to this company
2. Find some kind of closure for this ordeal.
Griffin Cement LLC of Sterling heights Michigan was contacted in roughly mid April to repair my driveway, repair my garage floor and modify my walkway.
I personally met with Mr. Robert Watson (who represents Griffin Cement LLC) and discussed the main aspects of the repair work that needed done, cost, and time frame of when all work would be completed.
One of my major concerns regarding this repair project was the time frame. I have very ill elderly parents that frequently need the help of 911 emergency services. Having the driveway and walkway in tatters would most definetly hamper any emergency response.
Mr. Robert Watson reassured me that the repair work was " text book" and the time frame would be within reason.
Within 45 minutes of our meeting, a contract was signed and a deposit check was issued to Griffin Cement and the start of the repairing process would follow within a few days.
I needed the entire garage floor ripped up and repoured, The walkway extended and widened, and the driveway to be completely redone with a decorative color and stamp pattern.
Throughout the entire process, I treated his employee's as if they were my own.
I put cash in their hands, drinks and food, not once got in their way while they worked, bought diesal fuel for their equipment, supplies for framing. Allowed them to use my property to advertise, talked about other repair work I needed done, guaranteed griffin cement with another repair project from another family member, and even gave them a hand with the labor when I could to the best of my abilities.
Mr. Watson assured me everything was on schedule as best as it could be, providing the weather permits.
During the " coloring and stamping " process, not enough material was at the job site, so now my driveway and walkway are 3 different distinct colors.
A large section of walkway cracked and sunk, which was redone using off the shelf bags of cement which cured into a "goldish " color.
The saw cuts were incomplete
Sections that needed to have a saw cut cracked.
Many parts of the walkway surface have sever cracks.
Through out the entire process, Mr. Watson constantly made promises and excuses as to why the repair process was constantly going backwards and not forwards.
When all these concerns were addressed to Mr Watson, he allowed the situation to almost reach a point to a physical altercation.
Mr Watson hasnt accepted any of my calls since then.
Im left with a "decorative " driveway and walkway that pretty much looks like crap.
I've filed a report with the BBB, only to recieve a response that they closed the file because Griffin Cement refused to respond.
I would not refer this person / company to anyone interested in having cement work done.
Another very important concern you should have when dealing with this company is:
The cement company that delivers the cement to the location puts a " pre lien" of some sort on the property. If Griffin Cement doesnt pay for the cement delivered to your property when they are billed, The cement company can legally put a lien on the house/property and then your forced to pay for the cement... AND the full cost to redo the entire job done by Griffin Cement.
An 18 month warranty means absolutely nothing when the company/person treats you like dirt.
Griffin Cement doesnt care about anything other than doing what it takes of getting your check.
Mr Watson trys to come off as having a god fearing, responsable family and businessman, and for the most part, he plays that role very well. Ive tried to upload photo's but it seems their is an issue with this sites upload script.
Robert if you or your wife happen to be reading this:
Not once did I try to "haggle" down your estimate. I treated you as a Man and took your word AND paid your price without any issues.
Because of the faulty work and empty warranty and promises, you left me with a situation that will become a safety issue when the cracks start to severely chip away (which is starting to happen now)
Had I known you were hard up for money, all YOU HAD TODO was ask me, and i would of gave you the money... And hired another contractor to do the repair work
Thank you for a huge mess.
I have photos, but the website has an issue with the uploading of the pictures.
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