Signed contract with Roofing Analytics in July. Was told it would take approx. 3 weeks for insurance to be filed and adjusters to appraise my roof. Called in September, new person assigned to case, nothing was filed with insurance, need to sign papers again. Called in October, noone knows whats going on with my claim, would take another 3 weeks for adjuster to be notified. Called in November and also filed a compliant with BBB. Claim assigned to another new person, noone knows what is going on with my claim again. Owner calls me, still doesn't know what is going on with my claim, first he says insurance denied the claim so it has to go to an appraiser, then he precedes to tell me no claim was filed that the homeowner (me) has to file the claim, then again he tells me he is going to take the company off my insurance claim. I asked him how would he take himself off the claim if it was never filed (I didn't file it) I was under the impression Roofing Analytics was filing, that is who I assigned it to when I signed the contract! This company has no idea what they are doing! Their customer service is terrible, communication is terrible. Total ripoff!!!
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