On October 26 I placed an order for the Xpress Redi-Set-Go Cooker w / 3 FREE GIFTS SKU: 05-53712 and before I got to the order confirmation page was asked if I would like to subscribe to the Recipe Club. I thought it was like a free email newsletter so I said okay. After I placed my order I got an email confirmation with my order and saw that the recipe club was not what I thought and called to modify my order. I was told I would have to wait 24 hours to call back and make any changes.
I called the next day and was told the order was already processed and could not be changed. The customer service rep told me that she would cancel any future orders and waive the shipping due to the fact that I could not change the order. I thought, okay lesson learned, read everything more carefully. I accepted my mistake and took a hit on the 9.95 for the one month subscription of the recipe club.
Then today I was checking my credit card statement and to my amazement my card was charged 63.83 instead of the original 51.80. And of course there was no credit for the shipping that the idiot on the phone said would be waived. I called back again and was told that my order was 66.80. I thought this is unbelievable!!!
I immediately called my credit card company and placed a dispute on the charge and wrote a professional but nasty email to their customer service email address which I am sure will be deleted. The treatment I received by the customer service reps was unethical, unprofessional, and inexcusable. A total scam and rip off company.
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