I have bought many pieces from JMX International I actually love them all. I did have problems with my dining room chairs. Four out of six of them cracked within the first year or so. I did report the defects within the first year from purchase for the first three chairs that broke. Subsequently the fourth chair broke. Several spindles came loose and/or cracked on each chair. These chairs cost $189 each and go with a dining room set.in other words they would be very hard to replace. These particular chairs were highly recommended to me by the salesperson Linse Miller. I have tried endlessly for the past several years to get the company to rectify the problem. I made phone calls, sent emails, pictures, etc. I got the runaround for over a year. Finally, I sought the help of an online service that deals in consumer protection. The company did respond to my complaint at this point but it took over nine months for them to finally tell me they would back up their products. Now we were well past the two year point from date of purchase. During this period I had to contact them countless times just to keep them on track. I sent pictures that were suppose to be presented to the woodworkers (which they lost several times???). I'm not sure if the woodworkers ever saw them. I was assured by woodworkers in this area that specialize in furniture repair that these were defective due to poor workmanship. I have tried to get them repaired but with no success. While I very much enjoy my other JMX furniture which include many living room and bedroom items in addition to my dining room furniture, these chairs have been quite the disappointment. I'm stuck with them wrapped in black electrical tape to keep the spindles together. That is just not right considering the price and the fact that I was a good customer who spent over 5,000 with the company. I bought this furniture as an investment that I expected to last for many years. So far I believe the other furniture is holding up to that promise but not these chairs.
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