Be ware. Direct energy
Of direct energy. This company is scam, if you are late on paying your bills on time they will charge you 5% of your entire bill then they will charge you $25.00 (Collection Recovery fee) my question to them you are charging me 5% on what I owe then you are charging another $25.00 immediately after. Why should I pay twice for the same reason? I asked this question to many representative at-least four. None of them can give me a reasonable answer all they said is “ this is our policy” this completely a Scam and this big company are nothing but twisting peoples hand and scamming people money and making millions if not billons. Yet again general public is hostage to this big corporation. If you are signing up with any utility company please read this fine print. Also do not sign or agree on anything over the phone. If you need stablish service ask them this question.
What is the cancellation?
What are the hidden charges?
Example: what if you are late. And what are the charges.
If they are charging 5% its acceptable but if they are charging additional charge which they can I believe because they can then it’s not right.
What are the TDSP charges?
Is your cancellation charges are prorated.
Cancelation charges should be prorated
Because you already stayed with them X amount of month and they should prorate your cancellation fees.
Utility company are worse than credit card, pay day chase, or even a robber only because there nothing you can do about it. Consumer should open their eyes and become energy independed
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