With this past Memorial Day, I had been the target of an attempted break in. Along the way, a screen [that we had gotten mounted through Lengthy Wall less that couple of years ago] was damaged. Despite the fact that I've a “lifetime” guarantee certification that claims it addresses damaged glass for almost any cause, I had been informed that I'm not protected since the screen was damaged because of vandalism, that they don’t address. The certification doesn't claim something about this however the customer support consultant stated that it's created someplace on my agreement. Therefore, I had been educated when I needed the organization to-go forward and purchase the glass, it'd consider everywhere from 1-2 months in order for them to obtain the glass in. After of a week 5, I called back since I hadn’t noticed something. I had been informed that since I didn’t call-back to verify that I needed the glass requested no body had put the purchase. I really upset at this time, but I went forward and informed them to-order it anyway. Following a day or two I obtained another phone stating I'd to pay for in advance prior to the purchase was positioned since I have wasn't being included in an insurance provider. I offered my charge card info and my card was billed for that approximately. $150.00. I acquired a phone only a little over per week later allowing me realize that the glass had appeared as well as for me to contact and plan an appt., that we did. The appt was said to be for September 11 between 9 and 3 and that I was informed that somebody might contact me on that day-to I would like to learn about what period they'd come. On that Sunday, I kept house and waited and waited, examined the telephone, examined the doorway many times with no one had approached me. I waited until after 5:00 to depart the home simply to make certain no body was returning. Therefore, I quit a note for anyone to contact me the moment possible. Because the workplace was shut about the weekend, that didn’t occur until Friday. I talked with many customer support representatives and informed them the problem and was educated that within the program it had been an email stating that the specialist found my house and that I wasn't there along with a notice was quit, which is really a rest. I'd an infant bath to visit as well as got to that particular late since I waited until after 5:00 to depart my house. It's difficult that somebody arrived by and sometimes even named me at-all until it had been after this time. I've set over $7,000 into the corporation and contains been more that the month since my screen was damaged and that I haven't gotten something near to the support that I deserve. After I request a supervisor, I keep receiving used in the exact same individual who keeps showing me that only factor that I will do is reschedule … and what? Watch for another fortnight to obtain this looked after. That is simply absurd.
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