We contacted this company via a referral from a friend. Over the phone, the company made it very clear that our issue could be resolved by replacing an electrical component in the back of the fridge. There is a 99% chance this will resolve your issue, as this is common they said (paraphrasing).
The part was incredibly easy to install (plug and play). Unfortunately, it did not resolve the issue. Within ten minutes of installing the part, we removed it and put it back in the packaging. Naturally, we wanted to return the product but were met with resistance. We do not accept returns of electronics, they said. They also told us that they have a sign that says so in the store, however he failed to mention that the sign is located in their BACK PARTS ROOM, where it is NOT visible from the main sales floor.
The owner (who completed the sale) was fully aware we never stepped foot in the back room where we would be able to view the sign. There was no mention of refunds on the receipt. After arguing with them, we recouped about 65% of what we paid, but he would not give us our full money back, even though the product was perfectly good as new.
They did not exhibit the appropriate customer service tact that one would expect from an appliance service and parts company that told the customer, 99% chance and had obviously made an error.
We feel they stole the 35% of the cost from us, and do not deserve our business, nor the future business of our friends and associates.
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