When I called them for service, Don, the representative, told me they were having a special for $29.95 for service call. The appt. Was set up for 3 pm the next business day. At that time I also asked him if there were any other charges, he stated PLUS parts and labor.
The technician came out and spent 2-3 minutes making an adjustment (with his hands - no tools req'd). He then billed me for $118.95 Included in this charge was an "operator charge." The tech, George told me that this was standard, since the techs were subcontracted. He then gave me a $20 coupon credit and presented me with a bill for $98.95.
I told him what Don had quoted me and he did not comment. After the tech left, I called Don back. He told me that the charges were for the technician's knowledge and experience. He then added that he had to go, because other calls were coming in.
I called back and asked to speak to the owner, and was told that the owner never comes in, but that I should leave a message for Steve. Steve never called me back. Until today, the only address I had for them was a PO BOx based out of Hurst, TX. I sent a letter of complaint to that address, but have heard nothing back.
I felt that the company should have told me there was an automatic operator charge added to the invoice in addition to the $29.95!
0 comments