This is an email that I sent these people after my horrible scam experience with The Movers Group. I assume they will change their name after the complaints pile up against them.
You are bad people. What a horrible experience it was dealing with crooks like you. When I was negotiating to arrange this move, it was amazing how nice everyone was. Randi was a nice understanding lady that gave me a comfort level that I was dealing with a company that cared, was professional. Competitive, and honest. Thats all in the toilet now. Wow, did Randi change once you had my daughters merchandise. Like Jekkyl and Hyde. Nice Randi and Witch Randi. Everybody else involved in this company I would say falls into the same category as Randi. You people are a disgrace. God will judge all of you someday the way you deserve to be judged.
You sent me a contract with the total price for the pick up and delivery for everything I described that I had. The only change would be if I had more or less the price would be adjusted accordingly. I was told that I would receive 24 hr. Notice when they we were coming to pick up. Then when I didnt hear from them 24 hrs.in advance, I called and I was told that they usually call between 5:00 and 6:00 P.M. That didnt happen. We received 1 hr. Notice the day they came. Then the bullshit started with the pick up where you said if I dont pay to wrap the furniture you wont do the job. Talk about high pressure. You know people need stuff picked up and that it would be difficult to find someone else to do the job on such short notice. After I agreed to pay $37 for 2 or 3 items to be wrapped, they had the owner/manager from Florida call me and he told me I had to wrap the stuff. He said the stuff will get damaged if I dont wrap it. We agreed on $300.00 extra to wrap everything. God forbid your company should be honest and upfront with people and tell them that there will likely be additional wrapping charges. Then you force me to sign all these papers that I questioned of the main pick up man, and he said dont worry about thatits standard and you have to sign it. I questioned the 60 cents per pound allowance for damaged or missing merchandise, and he said I had to sign it. Of course thats a great deal for you. You steal the 40 pound plasma TV and you only have to reimburse me $24.00. He said I could always sue you for more. I said I am not the sueing type. I just want an honest job done for an honest price.
Then there was the discussion about this sheet of paper you wanted me to sign about paying an extra $75 for each flight of stairs. When I contracted the deal, I told you the pick up was on the 2nd floor and the delivery was on the 3rd floor. It even says that on the contract. You never told me I had to sign a document agreeing that I would pay you extra for higher floors. When I questioned that of the man that called me from Florida, he said dont worry about that. He agreed not to charge me for the 2nd floor pick up or the 3rd floor delivery. I assume he waived these charges since he dragged $300.00 more out of me. He said if I pay for everything now, there will be no amounts owed upon delivery. I also told the guy that the most important thing to me was to try to get the stuff delivered when my wife and I were going to be in NY with my daughter at her apt. I gave them a 4 day window, and the man said just put down the 1st available date and we should be able to do it for you. Well that didnt happen either.
On Tuesday August 18th, I received a call from Katy to see if we would be there on the 20th. I said Yes. I asked her if you would be there on the 20th. She said she doubted it, but she would contact dispatch and call me back. She didnt call me back EVER. I kept calling and I left more messages to find out when we would get it. Then after a few days, I couldnt even leave messages because the voice mail was full. So then I spoke to nice as pie Randi on Thursday the 20th and she said they were loading the truck in Chicago (7 days after you picked it up in Chicago). I asked when I could expect it and she said she will find out and call me back. Nice Randi NEVER called me back. 6 days after Katy said she will call me back, I finally reached Katy on Monday the 24th. She said she would call me back and she finally did and said the delivery will come on the 25th (of course my wife and I were back in Chicago by this time).
The delivery men called me on Monday and said it will be there tomorrow afternoon. He asked me what floor it was on and I said the 3rd floor. He asked me if there was an elevator and I said no. He never said they were going to pull what they pulled as described in the next paragraph. He mentioned that I had a zero balance that I was prepaid in full and I said that was correct. Now is when your company starts more crap. The truck gets there and tells me daughter they wont open the truck gate unless she gives them $150.00 they wont deliver the merchandise unless she pays them $150 CASH because she is on the 3rd floor. My daughter put the driver on the phone with me and he said she had to pay it. I said my contract states that she is on the 3rd floor. I had already paid in full. He said he will have to call his office. The next phone call I get is from a Witch named Randi. She was no longer the nice Randi I had dealt with when I was making my deal. She was so nice when she reassured everything will go smoothly. She said if my daughter doesnt give them $150.00, she will have the drivers bring the goods back to the warehouse. I explained to her until I was blue, about my conversations with the man in Florida and the fact that my contract stated it was on the 3rd floor. She was like talking to a brick wall. She said pay the $150 or it goes back. Obviously the way your scam works is you have people in a situation that you know you have to be the winner.
So I called my daughter and told her to go to the bank and get the money. Now they deliver everything and they check everything off on the list and leave. My daughter called me that she didnt get the TV stand. I asked her if she had it checked off and she said she didnt know because it was so hard to read the paper. Her copy was a bad copy and the drivers took the original. Then she noticed that she also didnt have the TV. The drivers were still in her parking lot, so I called them and said she is missing the TV and the TV cart. They said hold on, let me check the truck. They came back and said they are not on the truck. So I knew this was the completion of the scam. I was forced to sign a document that states you only need to reimburse me 60 cents per pound. Well you have quite a scam going. Nowadays, plasma and lcd TVs are very lightweight. I figure the TV weighed 40 pounds, so you get to reimburse me $24.00. I assume your houses are full of plasma TVs that you paid pennies for. You crooks. The driver then said he will go upstairs and look for the items. They didnt find them. So they went back to the truck and guess what, they found the TV and the TV stand (both items were largecouldnt be missed). I guess they felt sorry for my daughter (she may have been crying) since she was young and innocent and had second thoughts about taking advantage of her. I am thankful for that but certainly your drivers gave it a good try to steal the TV and stand.
You people are crooks from beginning to end and I will spend as much time as I possibly can telling my TRUTHFUL story on movingscam.com. You should be the featured company. I will find more websites to tell people about your operation. I will let your potential customers judge if they think the way you do business is the type of company they want to deal with. For the extra $450.00 you charged me over the contract price, I hope you feel it was worth. I will do my hardest to make sure people find out the truth about the way you people do business. You should change the name of your company to The Scam Group. Your motto can be We screw the customer as best as we can
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