Part 1 - Misleading Sales Methods
We'd a TXU "broker" knock-on our doorway on the Saturday morning having a sales hype that TXU desired us back like a client.
The facts he offered were that TXU might supply several enticements to restore our company. The advantages were to incorporate a certain price for just two decades, $500. Upfront, $50. Regular for just two decades, 3% cash-back for just two years and $75. Prepaid Credit card discount using the first month statement. Offer seemed too great to become accurate but his TXU sales person logo, his handwritten records about the TXU Thanks file, and his guarantees these specifics were all accurate tempted people into accepting to change to TXU. We were also informed that people might stop the change with no price to us within xx times if we chose to achieve this. One hour following the "broker" quit we visited the TXU site to check on the facts. There we discovered that the $ weren't real money or credit but merely "Benefits Bucks" that could just be properly used for "savings" at specified providers and items. That's a far cry from real pounds and wouldn't pay us for that termination charge from our existing energy supplier. These "savings" might just be of restricted price to somebody who gives total sheet prices at resorts or complete retail value at shops. This isn't whilst the "broker" displayed.
Today comes the Component 2 - Client LOW-support
We instantly named the TXU telephone number to stop the purchase put 2 hours earlier. After operating our approach through the labyrinth of telephone choices we ultimately could consult with a person service representative.international highlight was a large issue but did reach an individual who stated that our verification number couldn't be situated or recognized since their computers were down for preservation. We talked having a boss who established that there is nothing they might do. She recommended we call-back in 2 times plus they might have their computers back-up and operating. We described that people could be from the nation without any telephone or pc contact readily available for a couple of days and required some fulfillment that people could be ready to stop whenever we delivered. They decided to have somebody contact us in 2 times which may have now been on Tue. May 19. No-call actually arrived, based on my office team.
We delivered today and again named TXU to stop. After being destroyed again and again for an "bill number" which we don't have and being moved 3 differing times, we were moved again and also the phone-line was hung-up on the finish.
We called again and attempted to consult with a boss but were repeatedly declined. Another phone and we eventually talked with somebody who did get into their pc and find us and stated our purchase was terminated. We're able to not get any verification quantity but my insistence did get me that person’s title and staff ID #.
This Is Actually The toughest encounter I've had recently with any company business. Definitely not centered on providing exceptional customer support whilst the TXU boss Jim Burke statements.
Ed in Dallas
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