Complaint / Review
Carpet-wholesale.com
Carpet-wholesale.com Damaged rip off stay away

It appears that carpet-wholesale.com and discount-floor.com may be the same rip off sites. Addresses and email addresses are very very similar

I ordered a large order of tiles from this company. They did a crappy job putting them on the pallet and the tiles hanging over the edge were damaged. Over 50% of my order was damaged.

I called 5-6 times the first day and kept getting transferred, voicemails, no call backs. Finally at the end of the day I yelled at the lady and she connected me with someone. Promised a call back, didn't happen.

Day two... Mean while my floor is half done and waiting on tiles to finish.

No calls, same round around. They say I have to deal with the freight company myself and file the claim. RIGHT, I am in shipping and I know the shipper can only file the claim.

Finally I tell her to ship tiles or I will file a chargeback with my card. She agrees to refund me. Haven't seen the refund yet.

I ordered the other tiles somewhere else.