I signed a contract in February with Hansons to tear off and replace an old roof on the rear of my home in Toledo Ohio. On March 2nd, the job began and all was well. March 3, the roofers returned to finish the job around 9:00 A.M. Around 12:30 I noticed an unusual rubber burning smell and chalked it up to something they were doing. After a few minutes water came pouring into my dining room ceiling and smoke had filled my house. I ran upstairs to where they were and they yelled for me to call the fire department. I immediately called them and got my daughter out of the house.
Four fire trucks showed up and about 6 or seven fire men with hoses chainsaws, and axes began running into my home. After about an hour they were leaving and I was told I could enter my house again. Upon doing so I discovered that the roofers had been using a blow torch to heat the roofing materials and somehow had gotten hot embers into the wall of the house. The firemen had to cut holes in the floors, the roof and the walls in two of the rooms. And busted off the door to the balcony. They had to tear the several pieces of aluminum siding off the house as well. The fireman also destroyed a humidifier that was in the room by throwing it out of their way.
Hansons immediately sent out supervisors to asses the damage and assured me that they would repair everything. I was told not to worry not to call my insurance agent, that everything would be repaired. The roofers were told to repair the roof and finish their job and that someone would return with an ionizer to clear the house and begin the repairs immediately. The roofers did finish late into the evening, but the ionizer never showed up so we had to have every window in the house open well into the night. Every day for six days two workers showed up to do the repairs that claimed they were siding installers, yet they were sent to repair drywall, paint replace the door jam and replace all the wood that had been destroyed from the floors.in the midst of the Hansons began demanding to be paid for the roof. Because that part was finished. Like a fool, I did pay them for the roof believing that Hansons was going to make good on their word. My siding was replaced with used white aluminum pieces and painted a shade of green in an attempt to match the existing siding, the bedroom wall was patched very poorly and painted over with a flat color paint and the existing walls were painted satin, the door was wood puttied rather than replaced or even painted, the water damage in my dining room was never even addressed, the floor was patched and the roofers wife came to my door with a humidifier stating that she was told that I claimed she broke it so she wanted to replace it. I spoke to several supervisors over these several weeks and they sent one man back to repaint the siding because it does not match the rest of the house. When I addressed this I was told that he would return and paint the whole thing to match, after several days of not hearing form anyone, I sent an e-mail to Mr. Elias asking why I was still waiting and he called me several minutes later stating that he was finished and that Hansons wouldnt be returning to do anything else. He also stated that if i put something in writing saying that all I wanted them to do was paint that one wall so he could be done with me, that he would do so. I politely said goodbye and called my attorney, who advised me not to. I have since had to get my insurance company involved and may have to pay a $500 deductable for repairing the damages that Hansons caused by starting this fire. I have yet to hear back from anyone at Hansons. My room is two different colors, my siding is two different colors, my door is broken and puttied, and Hansons says they are done.
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