Usacomplaints.com » Construction & Repair » Complaint / Review: Empire Carpet - Customer service. #438808

Complaint / Review
Empire Carpet
Customer service

Had an in house visit in one of the sales agents also it was excellent. She was useful and also the cost really was great. I planned the instalation and was really enthusiastic about obtaining brand new rug for my home. The contractors arrived promptly. The team supervisor was excellent, he responded all my concerns and was usually extremely pleasant.

He'd 2 Hispanic men dealing with him. They talked no Language. They finsihed in 3.5 hours and that I was so excited. The rug looked fantastic. I had been thoroughly happy. I truly believed I'd reach venture out onto the web and create a great overview of the organization. That's, till I began unpacking my items that I boxed up-to get free from just how.

I unpacked a container and believed that there was some Discis along with a DVD absent, but I had beennot guaranteed. That caused me to check on my jewelry box which was in a container under material within the toilet. After I did I had been surprised to locate 6 bands lacking from my jewelry box. Among which was my grandma's marriage rings (she died last February and that is all I've left of her). These bands were on the silver chain. The string was snapped and also the bands eliminated. I had been so annoyed, I had been actually ruined. I instantly named the team supervisor which was at my home and informed him that I'd possessions missing. He could quit his team. Among the males was dealing with him for that initial time actually. This person paid 2 of my bands, but nothing else.

By that point I'd approached the neighborhood authorities plus they were at my home. Long story short, what wound up occurring was the team supervisor and his partner arrived completely back below in the factory in-rush hour traffic to provide a declaration with me towards the authorities. It had been truly excellent of him to achieve that and he did not need to do anythig.

If which wasnot bad enough, Kingdom was informed additionally plus they explained that somebody might contact me in 24hrs.

They ought to have created that the concern. The woman named me 24 hours later got info and stated she'd call-back. She got 4 hours to do this. While she called again (after 2 msgs from me) she offered me the N.S. Type of "we're likely to work using the authorities". After I questioned exactly what the organization would do for me personally, she repaeated that point FREAKING BIRD! She'dnot explain something.

I talked with all the Instalation Supervisor within Atlanta and he ostensibly told me that w/d authorized is concerned they cannot examine it with me. They'renot doing something to solve the truth that I paid $1800 to become robbed

This may occur to a person with any organization. Our level is the fact that KINGDOM doesn't have customer support to talk about. I want I'd eliminated with another person even when I'd to pay for more income. Watch out for kingdom.


Offender: Empire Carpet

Country: USA   State: Georgia   City: Acworth
Site:

Category: Construction & Repair

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