First off, let me say I am not one to write about poor service or for that matter good service. However, after thinking about it, I could not let it go un-noticed.
I chose Neighbors moving because a friend of mine worked there, which I didnt know until they called me after my on-line search. He said, do not worry, everything will go alright and that you will be in good hands... Blah, blah, blah. I believed him.
I had no problems with the actual movers themselves. They were polite and professional. They did arrive late and asked for directions both times, but still good. What I did have a problem with is that the truck that arrived was smaller than what was told to me. Therefore, the movers were not able to get everything into the truck and I was told that the remainder of my items would be picked up the following Sunday by none other the manager of the company. More about this later-he had denied he ever said this. I have witnesses to the contrary. Well, Sunday came and went. When we called the office Sunday, the manager was not working-we were told that he never works on Sunday. Hmmm. Ok-so now what-well, after my husband and I called several more times that day, a female stated that someone may get out there that afternoon to get the stuff and put it in a storage facilty until they had another shipment to our location.
Well, you guessed it-our items were not picked up Sunday-we were now told it would be Monday morning at 8am. Again, 8am came and left-we were now told it would be around 1:30 now. Finally, the items were picked up and moved to a storage facilty. To make this delay even worse-I was trying to facilitate the people moving into my property and had to keep delaying their arrival.
Now, for the exciting part of my story. We now were told that we would receive our items the following Wed-at the latest Friday. Ok... Ok... We had to agree-they had the remainder of our things. Well Wed came and went-no call or email to tell us that Wed was out-in fact Thursday too. Friday arrived and I figured I would call-guess what... We were not going to get the remainder on Friday either. We were now told Sat is the day! Yes! Perfect... But we were told late in the day they would arrived and that they would call one hour in advance to give us a heads up. How great are they! Ok, so we came home in anticipation for the truck to arrive and it never came-nor was there a phone call telling us it would not be there. I then made another call to the dispatcher/manager and he said that they were running late and that we would get our things on Sunday morning and that the movers are going to be put up in a hotel since it was late. Ok, even at this point in time I still had some hope some belief that I was being told the truth-NOT!
Sunday morning came-I then called Neighbors again (knowing the manager/dispatcher) did not work on Sundays. We spoke to a female who could not help us. She said that she was unaware that any trucks are delivering in our area or nearby to our area. She stated she did not want to lie like the others. She told us that she would get back to us and let us know. No return call again...
More than a week has gone by... I have made every attempt to get the truth on when we were to get the remainder of our items. I have emailed the owner several times as well as left several voice messages stating all I wanted was our items and the truth on when to expect them. Nothing.in fact, during the week we did not receive any phone calls from the company apologizing or telling us the truth. My husband or myself made the calls to them. My last voicemail to the owner I basically pleaded to get this resolved... Finally, I received a phone call from my friend saying they were going to come by the following day and there is no other trip they will make except ours.
Yes, the following day we did receive the remainder of our items! All is good again. One thing I would like to get from my complaint is for someone to respond and say they did not use them because of my story, it would make it all worth while. I have been spoken to by the manager, who will remain nameless, in such a disrespectful way-even hung up on. He lied to me stating that HE would drive up and drop it off. He would answer the phone and act like he did not know why we were calling again. He would put us on hold for long periods of time. No customer service skills at all. You would think in todays economy, customer service should be number one.
I am just glad it is over!
Laurie
Ft. Lauderdale, Florida
U.S.A.
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