Never, ever do business with these people! They have built a few nice show houses just to pull people in... And then rip them off! This is our story of how they scammed us: My family and I reside happily in Galveston, TX.in spite of the risk we take by living here, we consider it our home and plan on staying here for the long term. Recently with Ike we had 6 feet of water in our house ruining everything. It obviously had to be rebuilt to be deemed livable once again, so we began the tedious process of searching for a reliable contractor to get the job done.
Out of a few that we bidding we decided to go with ANDREW MERRICK HOMES a company based in Dallas. We did research and even visited them in Dallas to see the work they had done. They seemed gracious and willing to help and do a good job. We decided to go with them and signed a contract. They pledged to have the house completed in 4 weeks. Well its 3 months later and this is what happened:
Everything thing seemed to be running smoothly. A few weeks into the job they have 50% of the work accomplished and we had forked out 80% of what we owed them. The work all of sudden began to slow, they wouldn't show up, and stated that it would take longer without giving any reasons. Weeks passed and they began doing a horrible job on everything. Just to give you a taste: they painted over tiles in the kitchen and refused to replace them, they ran out a certain tile and without our consent laid completely different tiles just to finish the job. The cabinets were built very poorly and they even used an old cabinet that they had left over from another job for one of our bathrooms. They started to not comply to the contract on how things had been requested to be done, like painting the kitchen cabinets instead of staining them just to "save time." They did a horrendous job painting painting over lights, the cabinets, closet doors, tiles, etc. The list goes on and on and on.
After a few phone calls, we were forced to send an email because nobody would call us back. We were told work went slow and supplies scarce because money wasn't coming in. We countered with "that cannot be true because we have paid you over 80% of what we owe and you have only completed merely 60% of the work." It has been a week and we have not received a reply and they will not return our phone calls.
Nobody has worked on the house for the past week! Last night they went over to the house, tore out all the cabinets, lights, everything they had installed, and left the house keys on the porch! Absolutely appalling the way we have been treated.
I have not been able to find any other complaints about this company and can't understand why this would happen to us by a company that we trusted. Buyer beware!
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