I purchased an A/C fan on 2/9/09 and paid extra for fast shipping. A week later I went to the web site and found the only way to communication was to Chat. No phone or email address. The person said it would be shipped that day or the next day.
Two weeks later I go back and chat again. They kept telling me to check my email and spam mail. I asked them to tell me what the email said and they typed this out in chat:
"heather Good Afternoon, During the process of your order we see that the item that you have purchased has increased. The price has been changed to $36.45. With your permission we can charge you the additional $13.00 and proceed with the order."
I was speechless. I thought this was illegal??? I refused to pay more and so the next day I received an email that said my order was cancelled. I went back to the site to verify that and asked about a refund. They said I could expect a refund within 2-3 weeks and they rudely cancelled the chat session.
I opened a dispute at Paypal, but its not about the money. I'm just mad that they can cheat people and get away with it. I'm compiling a list of email addresses to send my complaint to and it will include everyone I can find in the town of Corydon, IN. Maybe they would like to know what kind of crooks they have in their town.
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