This is a review of NY City Boilers at 2337 McDonald Ave.in Brooklyn, NY.in some listings, their address is 15 Sloane Place.
NY City Boilers misdiagnosed the problem with my heating system. They said the problem was a broken circulator. Their tech assured me that replacing this circulator would solve my heating problem. I agreed to have this circulator replaced only because I was assured that this would correct my heating problem. When I asked the tech what recourse I had if that didn't fix things, he kept repeating that it would work. When I pressed, the tech told me to "call Biagio" [his boss]
Well, replacing the circulator fixed nothing. Also, I took a look at my boiler the following day and saw that one of the pipes was now leaking water. So, I called NY City Boilers, and explained the situation - calmly and matter-of-factly.
What response did I get in return? A rage-filled tirade. Think Yosemite Sam or a cracked-out Courtney Love. If this sad man hadn't taken hundreds of dollars from me, it would've been funny. Out of nowhere, DiBaggio screams:
1/ He lost $3000 in business, because his techs took too much time to replace my circulator. (That's MY fault... How?) He can't manage his time & employees, so that's the customer's fault.
2/ I'm a "SONOFABITCH" because I dare complain that the job they did was not satisfactory. He also hurled several "F* YOU!'s at me. What a psychotic charmer.
3/ "Don't call here again." Yeah, I guess once you've ripped off a customer, and they get wise to your game, there's really nothing more the customer can do to enrich you.
This co. Will take your business, misdiagnose the problems, slap on a cosmetic "repair" that won't fix the problem, and when the "repair" turns out to be a faulty or inadequate, they'll go into a rage-filled defensive posture. If they mess up, it's the customer's fault.
Later, I learned the circulator they installed cost $75 at Home Depot. They charged me $525. That's for the part alone. It doesn't include labor. Even for crooks, that is a crazy mark-up.
Also, I posted a review of this company on merchantcircle.com.in a pathetic attempt at intimidation, NY City Boiler responded by posting my real address, and other so-called information about me and my residence. Of course, 90% of that "information" is flat out wrong. Their response also has inaccuracies and flat-out lies about what occurred the evening of the repair.
They blame the problem with my heating system on faulty heating-engineering. The problem with that logic is that my heating worked perfectly fine all last winter in all temperature extremes. And, of course, there's the problem of the leaky pipe that they left behind.
(btw, beware reviews/ratings on merchantcircle.com That's how I found this company. Turns out, merchants can delete bad reviews as they see fit.)
Janie Queens, New YorkU.S.A.
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