I ordered this 6 weeks prior to Christmas and when it did not arrive and I had received no confirmation of this order, I attempted to call and cancel. The first number provided: 1-800-663-8166 just takes you through a long menu and eventually provides the customer service number: 1-800-566-2888. If you call on a weekend, it tells you to call between certain hours M-F. If you call within those hours, you either get a busy signal, fax noise, or they answer and disconnect you. This is a scam. I am going to file a chargeback if they ever process this order. This company is a scam. After this happened, I did some Googling and found many other similar reports.
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