Hi I recently rented furniture from Colortyme out of Roanoke Rapids, Nc. Which started in Dec. 2006. We started the contract and things were good to start out. We were paying about $42.00 every 2 weeks. Ok here's how things begin. We started getting phone calls a week before the payment was actually due, then all kind of crazy late fees and charges, and also the embarassing phone calls to references, family members and also employees.
The initial contract was supposed to have been for 18 months or when you paid the furniture off in full. Whichever come first. But now all of a sudden they come up with this balloon payment which they say that we will have to pay almost an extra $200.. Just for the furniture to be ours (own it)! Even if we called to let them know we would be in with a payment, they wanted to know who was bringing it in and what time.
The furniture wasn't all that great so I needed so I agreed to pay for it. I rented a bedroom set and the rails were installed improperly so they had to come and fix them. They gave me the run around about fixing them so when I got them fixed it took about a month just to get some rails.
Since then we had nothing but problems and harassing calls starting as early as 8:00am until 9:00 pm from employees cell phones and also the store's phone. We've tried telling them that even if we're late we would get a payment in but they still were'nt satisfied. They have called my job and even my mother's job and we're not supposed to have phone calls at work which was so embarassing.
So in August when we thought we were through we called to get the amount owing and it was still up in the thousands and this was not accurate. After adding up the amounts paid each month times the number of months paid the figures we had did not match what they had. So by both me and my mother working during the day, we would get relatives to pay the bill for us and they too have said that the employees were nasty and rude to them, and also they never gave them a receipt, usually they would send a receipt but the closer we got to paying them off they stopped.
So a couple weeks ago, they came to out homes which they did just about every other Saturday and demanded the furniture. Which we did not give because we feel that we are done paying for. The owner Bruno sends these dummies and other's to pick up the furniture claiming we still owe them more than $700.00. We did not return so he called the Sheriff's to get the furniture. Which they did come.
We did not have to return the furniture because the employees did not have a record of the total amount owed on paperwork, he had in it his personal cellphone, but told the Sheriff that he could get it from the office (this was about 8:30P.M.) and they were already closed. The Sheriff let us keep the furniture and escorted them off the property and told them that there was anything that they could do without proper documentation.
So now here's the fun part, they went to count court and filed a summons against my mother and I, stating that we owe more then $700.00, but with the last receipt showing 0.3 months and $30.23 for one account and 0.7 months for the other account owing $30.23 also. So since the summons was taken out we haven't paid anything but they are calling still demanding the furniture and also more money. You have to be kidding me. So my court date is in a couple weeks and I'll be sure to write you back to let you know how things turn out.
So in closing do no rent any furniture from anyone. Ever! This is a scam! Try a yardsale, family memeber or pay in cash! It's a headache. Numerous early morning visits and embarassing phone calls all day long! Word advice. Stay away from colortyme. It sounds good in the beginning but this turned out to be one of the worst mistakes and biggest headaches ever!
Thanks for taking the time to listen!!
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