They rarely answer their phone (Customer Service never answers), and if they don't hang up, you're still paying a bundle because it's a 269# and not an 800#. They also do not respond to letters (in 2 month's time) and do not honor their warranties. I ordered tree tomatoes, a Royal Paulownia tree, lavender, and a variety of exotic tomatoes. They all arrived in terrible shape, month's late from when I requested them (have a home - greenhouse), and several died.
Also, I ordered plants and they sent seeds on one occasion. Gardener's Choice wouldn't respond or even discuss replacing the plants, refunding my money, or making good on their promises / warranties. Their real specialty is ignoring customers after taking their money. Where is the govt./law/legal protection for the consumer? They should not be allowed to continue to operate in this fashion without severe penalties!
Not counting my wasted time (hrs, wks, mos) or phone charges (approx. $6)/postage... I did about $69 in orders this Feb. 08 with them (of which $29 should be refunded).
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