I can empathize with other unhappy Roto Rooter Customers. I have recently had a rather disturbing experience... The reaction of Roto Rooter once the "error" was discovered has been quite lacking. They are defensive, they deny any wrong doing, and what is worse... They deny responsibility.
In August of this past year I called Roto Rooter to replace an outdoor faucet. The employee arrived promptly but without the equipment, parts and supplies needed. After a run to our local home improvement center he returned with the faucet he was to install. Poor quality at best, but I was assured it would suffice.
This was only the beginning. He did not have a proper cord, ladder or light. He asked to plug in a light nearby and I pointed out that in our only partially finished basement not all outlets are working. He opted to unplug our sump pump to plug in his light.
Two months later it was discovered that this Roto Rooter employee did not leave our home as he had found it. He neglected to plug our sump pump back in. Our basement was flooded and all we had stored there... I.E. Seasonal clothing, camping gear, ski gear, holiday decorations, home improvement supplies etc... Floated in a foot of water.
We do not use our basement except for occassional service or storage of seasonal items. Because it took some time for us to discover this horror, Roto Rooter seems to think they should not be responsible for the damage caused by an employee unplugging our sump pump.
Every contact I have had with Roto Rooter employees since discovering the flood and the damage done has been a real disappointment. This is a company I once had faith in. Is there any way to get thier attention? Are they growing so fast now they do not need our business?
Should it matter how often we do or do not use our basement? Does the arguement that we waited too long have any real bearing?
The cleanup from the damage consisted of our once carefully stored belongings in excess of $2,000 being disposed of as trash, the fee for a company hired to dry out and sanitize the flooded floor and walls $700, the fee for a plumber to discover that the sump pump failed only because it was unplugged $150...
What does it take to get this company to right a wrong?
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