This is one sleazy operation.
We requested a quote through a website for moving household goods from the US to the UK and received a telephone call from Ron Elias a couple of days later, which we accepted. Later on I found out this gentleman is actually called Dave, and also by then realized why he operates under an alias.
We signed a contract which included wrapping the furniture, loading this into a container, shipping this to the UK, and delivering and unloading the contents to our address in the UK for a fixed price.
First the movers arrived a day early to load, which was not a great start as we were still packing the boxes and werent ready. A different crew returned the following day, and then stood around for three and half hours waiting for the container which was late. Once the container was loaded they left leaving this unsecured in the street..
A couple of weeks later, whilst the goods were in transit, we received an email from the company advising that they were charging an extra $1,500 over the contract price as the container had taken longer to load than expected. They also charged for packing boxes, even though none were supplied. When speaking to the President I explained that the contract did not provide for any of these extra charges, to which he retorted I dont care what the contract says, I am not losing money on moving your goods. He repeatedly refused to deliver our goods until this was paid and tried to claim that he had told Ron/Dave to renegotiate the price two days before the move, and as he hadnt done this, he was responsible for any problems.
The crew they hired in the UK, were professional. After a couple of hours the foreman asked me to come and look at something. He showed me our nearly new king size bed which had been loaded unwrapped and unprotected (although we paid for the beds to be wrapped) and was dirty and torn.in addition they had somehow managed to lose parts of the base, presumably as a result of throwing these in the container loose.
Needless to say, my requests for compensation for the ruined bed have gone completely unanswered and I am now hiring an attorney in Florida to sue.
I only wish I had taken the time to check these people out online before contracting with them my experience appears totally consistent with that of other victims.
Avoid at all costs!
Neil
Gravesend
United Kingdom
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