Euro-Trans aka Internic Movng services is a rip-off company who promised for months to take care of my household goods once it left the USA headed for Europe.
I interviewed them for four months. They said my goods would arrive at my house in Germany in 23 days and that they had experience in military moves, so the customs agreement and SOFA status would not be a problem. Once I decided to use them as the broker I began getting phone calls from all the small companies that were handling the goods. I had to manage the whole affair, not Euro-trans as I was paying them to do. Then on the day of the move once the container was loaded Euro-trans called to get the title for the car being shipped to clear the customs — a little late! We arrived in Germany Jan. 1 expecting to hear soon from Jack Monier, the president of Euro-trans, that our goods were safely on the way. We did not hear from him for a MONTH.
We tried to call long distance, email, call the other companies, everything, but he would not respond. Finally we got an email from him that stated our good would arrive on Feb. 23. That is all he said. Then on Feb. 23 the port authority from ANTWERP, BELGIUM called and said our goods were ready for clearance, but it is ILLEGAL to clear goods in one country and send them to another! So we had to find a German mover in Germany who would be willing to go to Belgium and supervise the container moving from Belgium to Germany and then clear it and then unload it at our house.
Meanwhile the goods collected charges while sitting on the port for two weeks. All these charges were port and moving charges that our contract clearly states Euro-Trans will pay for, however Jack Monier refuses to pay. So if I really wanted to sleep on a bed and sit in a chair after being in an empty house with two toddlers after 2 1/2 months then I'd have to pay a total of $1600 over the original amount paid to Jack. The packing company would not give us the inventory sheets when they did pack (somthing about customs and moving overseas); however the customs officer demanded the list before the goods could be cleared, and Jack would not send them the inventory list.
Finally we contacted the packers and got the list. Once the movers came to the door they unloaded the truck, and I had to beg them to help put beds together even though the contract states that they would unload, unwrap, and unpack everything. We also had a lot of damage, but Jack stated the packing company is responsible for that and I would need to contact them even though we paid Jack insurance money.
Susanne
APO
U.S.A.
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