Working with this company has been almost a nightmare from the start. I will say that the sales person who came to my home was named Reba or Reva can not remember, she was very nice and knowledable except she was also a great liar. She underestimated the total weight of what we were moving by about 5-6 thousand pounds. We also received per her writing "30 days free storage". This company moved my belongings into storage on January 11th. We received an invoice for storage which was quoted at $265 per month for $450 starting February 1st. When i called the company they said that we had more boxes than we had when the originally came out. I explained to the woman that when your company came out to do the estimate our house was entirely packed up and we were getting on a plane 2 hours after you left my house, so how did we add more? She did not have an answer. I then asked why am i receiving an invoice when i have 30 days free, she said that it only counts for the first month. So i asked if you had moved my stuff on January 30, i would still have to pay February? She said yes. I eventually won this battle because it was all in writing. Now lets move forward 4 months. We informed the company that we wanted our things delivered on a Saturday, we gave them 3 weeks notice when according to them all they require is 5 days. We called the company numerous times the week before to confirm and eveytime the receptionist (the words i would like ot use to describe her will not allow this to be posted) told us to sgtop calling and someone would be in touch to confirm. Well no one confirmed and no one ever called. So the first person we could get on the phone was Saturday afternoon at 4:00. She was the rudest person i have ever heard. She was yelling at my wife that the truck had not left NJ yet and we would not have our things until Monday. I would like to write more and more but it is too frustrating. Do not use the no-name low budget moving company. I was just as dumb as they are for actually signing up with them. Use the large companies they know what they are doing, it may cost twice as much but use them so you dont run into this problem.
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