I bought a BUNN coffee maker at the middle of last year and paid a premium for what I was told was a Superior Coffee maker. I had followed all the manufactures care instructions to make sure the product was well maintained. Six months after ownership the product broke. When we finally got a hold of someone in their costumer service department we were told that we had to pay to ship the item (at our cost) back to them. The instructions that we were given by their return center was to package the item in a box and return to them and that they would send us out another unit, they said that we did not need to retain any return authorizations or worry cause there was a record of our call with our name and address with the products "date number". This is important cause if a record of the "date number" is not retained then there is no proof of the items history. We returned the unit in March of 08 and were told that it would be 6-8 weeks for a return unit to be sent out to us... Well in June when a return was not received we called asking where our return product was and were told that because we didn't have the "date number", which is only on the unit itself, which the return center didn't tell us retain. And also we had no tracking UPS number (which the facility told us was not required, even when asked) And that there was never a record of our calling the company in the first place. Then they said they could only offer us a $68.50 cent "trade in" value, basically a refurbished unit. This is for a coffee maker that was only 6 months old and that we had already paid $100.00 for!
We are contacting the better business bureau and Sears (were we bought the unit at) to seek further restitution.
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