Wish I had never called them in to clean my entire home... Biggest mistake of my life! I am left with grey patchy tye-dyed looking carpet in my entire house!!! Where they did not clean (??) under the rug when pulled back is the original color of an EVEN-TONED pale gold... We have only lived in this house a year this rug has only been on the floor a year... The corner edge of a rug that lay ontop of my carpet they started cleaning it and it was leaking black into the floor so there is a black corner edged shape also on the carpet now... So I now have a patchy filthy looking carpet on both floors right up to the baseboards and a dark grey corner in my great room what if I want to move the rug to another place I am stuck with it here to cover their mistake!!! They came out numerous times to redo areas and the puddle like patches came back worse even a few gray lines formed where their areas ended that they cleaned? I am a perfectionist and a cleanaholic!!! I hoover the floor daily and clean constantly now the place looks dingy. After I complained they sent in some "carpet analysts" they came back with a report that the fibers were scratched and caught the light strangely to look like dirt??? What a bunch of SH... T??? On the stairs the part of the steps that is vertical (obviously you cannot stand on these) are patchy too? So please explain the wear and tear on these areas??? When we moved in the lady that had owned this home before us was bedridden and lived on the ground floor the upstairs carpets looked BRAND NEW!!! No fibers were worn down and "scratched"??? What a LOAD Of @#$%!!! I have posted pictures of my ruined carpets on photobucket just do a search and you will see the eyesore I have been left with... You cannot say you have not been warned. Unfortunately there were no reviews on this company at citisearch or on usacomplaints.com before I hired them. Lucky for you I have saved you from a similiar misfortune!!! So take my advice or be a fool... Like I feel!!!
I have since contacted another cleaning carpet (a highly recommended one) and they tell me they are constantly being called in to clean up after Stanley Steamer and in fact the gray patching everywhere is caused by Soap Residue. And that Stanley Steemer uses too much soap and that their equipment is not able to handle the removal of this soap so it is left behind in people's carpets and actually will attract more dirt!!! YUCK!!!
Pros: What pros??? STAY AWAY!!!
Cons: OH MY GOD just read my review please!!!
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