When I went to get some things from my storage locker last month (October) I discovered that my lock had been replaced. At first, management told me they'd accidentally removed my lock instead of an adjacent one.
Later they retracted that story, and said that someone else had replaced the lock and had given them the key to it (they gave me the key to the new lock when I next went to their office a week later). However, management couldn't or wouldn't tell me who that someone else was, or when that someone else installed the new lock and gave them the key.
When I inspected my locker, I discovered that many items were missing. Management said they were sorry for my loss, and apologized for not notifying me that my lock had been replaced.
They said they had done everything possible to determine what had happened, but did not say what that was. While I know they have surveillance tapes. I don't know if they were examined. I suspect they weren't.
Management claims that they are not liable. Because they were either grossly negligent in their management duties, or possibly complicit in the theft of my things, I strongly disagree.
I strongly recommend that people not do business with this company.
Tom
Fremont, California
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