Ted Einstein, co-owner of Dovetail Furniture is one remarkably rude business owner. He obviously has had NO instruction in customer service and the value it provides.
I contacted Ted Einstein at Dovetail Furniture to request pricing and delivery charges. I was immediately e-mailed with a "pass the buck" reply, stating that one of his Las Vegas Showroom colleagues would get in touch with me directly about my inquiries. I'm a professional Interior Designer. My time is valuable and I am completely devoted to my vendors and manufacturers whom offer exemplary customer service.
After a week passed with no follow-up response to my inquiry, I e-mailed Ted Einstein to ask about my prior inquiry. The reply I received from Ted Einstein, owner of Dovetail Furniture, was very unprofessional and the deal breaker. Ted Einstein replied to me that my "attitude sucks" and that he will take me off of their customer list.
I don't have the time for unprofessional idiots, it's not a wonder that their business is suffering.
I would recommend to everyone to simply avoid the Dovetail Furniture company located in Los Angeles and Las Vegas. There are a cacophony of superior vendors with similar product lines and a much better price point... And most of all, exemplary customer service!
Stay away from Ted Einstein, Charlie Shaw, Mollie Stewart, Shelby Stewart, and everyone associated with Dovetail Furniture!
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