I purchased a DuroPower 3500w generator from Duropower, Inc. On the internet. The charge to my credit card was 349.99. I did not open the product when I bought it and did not open it until a year later (my bad). I called the company and informed them that the generator did not work.
I talked with Brenda who told me on the phone that "SIR you bought the unit on 8/7/06 and SIR it is now 8/16/07 and SIR the unit has a one year warranty and SIR it is now out of warranty". I told them that I understood that and that I never used the unit and was wondering what could be done. Brenda said she would talk with the owner and get back to me. After a few days, around early Sept after numerous phone calls she told me the owner said the unit was out of warranty and she asked me what I wanted them to do. I told her I obviously would like them to replace the unit and I offered to give them my credit card as proof of my sincerity and that when they send me a new unit I would then send back the old unit and if what I am saying about not ever using the unit is not true they have my credit card to charge me for the new unit. She told me she would talk to the owner again.
Again after I made numerous calls and finally getting to talk with Brenda (doesn't return phone calls promptly, if at all) she said that the owner would not send me another unit because the shipping cost were too high but would provide me with the parts necessary to repair the unit at no charge but that I would be responsible for the labor cost to repair the unit. I told her that if that's all the company could do I guess it would have to do, so I gave the unit to Sears and they informed me that it needed a new motor. I sent her the quote and asked for a timeframe of when the motor would be sent. She then sent me a note stating I would have to pay for the motor and shipping. I sent her a followup asking why the company is going back on it's word to provide me the parts necessary to repair the unit.
After being ignored for 3 months I sent the issue to the Better Business Bureau. The outcome was that Duropower Inc., and Brenda Cole continues to lie and they will not live up to there promises.By the way, the Better Business Bureau gives Duropower, Inc. An "F" rating.
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