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Complaint / review / scam report
Fluidmaster Inc
Their toilet valve blew up & water soaked my den

Complaint / review text:
The toilet valve in my upstairs bathroom just blew apart and no one have been in the room for hours. Sounded like a jet hit the top of our home. I ran upstairs to find the stool lid blown off to the floor and water shooting up 3' all over.

I cut off water and started cleaning up. It ruined the ceiling in the den below! Fluidmaster refuses to repair the damage saying we used toilet chemicals in the stool which we never have.

I notice now they have redesigned their valve where it blew apart with much stronger and more materials. Anyone that has one of their old valves in their home should ck and replace as these valves have just 3, small tangs of plastic holding them together at the bottom where they go thru the tank. You could be unlucky and come home to a flooded home thru no fault of yours and due to a faulty valve that should be on a mandatory recall and free replacement.

Contact information:
Author: Contact with Author

Offender: Fluidmaster Inc

Country: USA   State: California   City: San Juan Capistrano
Address: 30800 Rancho Viejo Rd
Phone: 9497282000

Category: Construction & Repair

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