I Purchased a living room set in April from TRS STORE inside Sam Levitz on 36th Ave.in Tucson AZ. Norma who was the manager at the store told me that they would report to the credit bureau every month, that's why we got the credit with them because my husband and I needed to start building credit. We had 2 Years to paid them off, We always made the payments in time, We even paid them off in November 2.in December it was still showing the balance from our last payment in October, so I did a dispute on my credit the results wore that TRS requested to have removed from my credit.
I called the company and there was a new manager named Michael he told me he would look into it, so Norma the old manager who is now working on the Valencia Store called me and said that they couldn't do nothing because I did the dispute and that TRS Never requested to remove it from my credit so I contacted the credit bureau again ant they told me that same results and that TRS had to Contact them and request to put it back in my credit report. I spoke to her again and she said she couldn't do it. I search the web and found the corporation phone number, a man named Scott who answers he said that the person in charge for the credit is a lady name Johnnie I called her for almost 2 weeks and her voice mail always answer I left her at least 5 messages and never got a call back. I Called the Corporate office again and spoke to Scott I told him that I was not able to speak to her, he told me he was going to have someone call me back, Joe the district manager for Tucson called me he asked me to fax him a letter saying that I needed the to report to my credit and he would work on it, and to give a call in a couple of days he even gave me 2 phone numbers where I could call him. I called him back and he didn't even remember what I needed so I faxed him the paper again and I have a copy with the dates on them. He told me to call him back on Monday, when I called he told me to stop calling his private phone that he didn't know how I got it and to call his office, he was really rude and he is the one that gave it to me his number, where else would I get his number from. I got tired of dealing with this guy so I called the corporate office again and told Scott that this guy was not helping me and that I didn't want to deal with him and I needed this taken care off, he said he would have someone call me back I told him not to have Joe call me and he did Joe said he would have Michael the new store manager work on this and to follow up with Michael in a couple of days, I called him and he never did anything about it. Joe was suppose to call me back to follow up and he never called me. I been trying to get a hold of Joe for 3 week and he is always in meetings or not in the office, And Michael doesnt work for TRS anymore.
I don't know how they can have someone so irresponsible and impolite being a district manager. It has been more than 4 months and nothings has been done to solve my problem. I don't know what else to do. This company is just a rip off not only they tell you lies, they also rip you off, the living room set was $798.00 plus $99.00 for some protection in only 6 Months we paid them close to $1,600 I could say this because I have all me receipts since April, imagine if we made payments for 2 years or i if we missed a payment our living room set would have been picked up the next day.
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