I called out dependable locks because my key was stuck in my ignition. He said that the success rate was close to 90% that he could fix it without problems. It took several hours for him to arrive, he showed up in an unmarked car and the price was different from what I had been quoted on the phone but because I was desperate to not leave the key in the ignition over night I allowed him to do the work. It was already 10p. He took advantage of my situation.
It became apparent rather quickly I was gonna be that 10%. He had troubles getting the key out from the start, he had to take apart my entire ignition housing to get the key to come loose and he took it apart 3 times! My husband mentioned that the lights were still on even with the key free from the ignition, he didn't seem to give it a second thought.
He told me repeatedly there was nothing wrong with my ignition, there was nothing shaking or rattling around in it and that all I probably needed was a key which he could not do because it was a dealer's key and only the dealer could make it for me.
The key would come from free from the ignition BUT the key would not go all the way in, the car would start and turn off as normal but in all of this and messing around inside my steering column he messed up the wiring.By the next day the battery was dead because the lights didn't know they were on. I had to have it towed to the dealer because even a jump wouldn't start it.
The dealer found that the ignition had been completely destroyed and in order to determine that they had to fix a wire inside the steering column to even get the car to start, not the kind of wire that just falls loose.
I called Dependable Locks on many occasions trying to fix the problem only to be told that it wasn't their problem, I or the dealer caused the damage. My dealer made many attempts to fax the information to them on the damage with no regard from them. I was told they hadn't received it repeatedly. My dealer even kept the fax reports that the fax went through successfully. I was finally told that they would not pay a dime of the costs because it wasn't the locksmiths fault who came out to service the car.
His account of that night didn't include all the messing around he had to do inside my steering column and that the key wouldn't go all the way back in. He also didn't make an issue of the fact that he was told the lights wouldn't go off. He presented it to his company as if it was a normal call with no problems.
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