I am writing on behalf of my mother, who is unable to defend herself in this matter. Here is a factual and disturbing account of her dealings with Mr. Raymond Nogera, from "We Gotcha Covered Flooring" in Las Vegas, Nevada.
My mother has saved for years in order to purchase new tile for her home. She put her trust in Raymond Nogera, the president of We Gotcha Covered Flooring. He presented himself as a "Christian man who would take good care of her." Since my mother works, she allocated a 4-day window in which the crew would install the tile. He promised her that the tile could be delivered and installed within this window. At that point, my mother handed $3,000.00 to him as a deposit. She and her husband even physically visited the showroom one week in advance and confirmed that the tile had arrived and the installment would happen on schedule. The company assured her that the tile has arrived in their warehouse and the installation was on schedule: lie number 1.
Two hours before the scheduled installation, We Gotcha Covered Flooring called and said that a mistake had been made, the tile had never arrived, and they needed to re-order the tile. At this distressing news, my mother asked that she be given a refund, as she needed to make other arrangements for tile to be installed immediately. The receptionist agreed and assured my mother that the balance would be credited to her account by the next business day: lie number 2.
When Raymond Nogera heard that his receptionist had authorized this, he called my mother back. This is the most horrifying part. He yelled at her over the phone, called her a "bad person, " and told her that "people like her make it hard for small business to run." He used reverse psychology on her, saying she is "making this more difficult than it had to be" and "she was inconveniencing everyone." My mother, shocked and not knowing how to deal with such an attack, was in tears and completely defenseless. Can you imagine, a nice, wonderful, non-confrontational person being accused of such things after the company flatly lied to her and ripped her off? Can you imaging this happening to your mother? I am outraged!
At this point Raymond Nogera has refused to refund my mothers $3,000.00 and she is living on a concrete floor, as the money she saved for flooring is in the hands of Raymond Nogera.
I demand a public apology for the way this person has treated my mother, a paying customer who did not deserve such vicious and inhumane treatment. She was obviously targeted because Mr. Nogera knew she couldn't retaliate. I encourage all Southern Nevadans not to give this company your business on principal. My mother represents every consumer who is defenseless against ruthless, deceiving contractors and we shall not let it go on.
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