As an employee for a law enforcement agency, I am the point of entry location that inputs requests for law enforcement responses for residential and commercial alarms. On a daily basis, ADT's employees have a negative reputation.initally, I must say this, "You get what you pay for" and it appears ADT pays minimum wage. The employees display the traits of illiterate and non-rational thinking people.
Example: Two major streets in our city are Industry and Commerce, which the employees transpose "Industrial and Commercial." Phonics are also not strong points, as a frequent alarms for "Clarita" are repeatedly called "Clara" and "Yvonne" is "Why-von." They also must not communicate with each other, as they will dispatch the same call for service within seconds or one will cancel an alarm and seconds later their own co-worker will also call to cancel not knowing it was already done. Also, they never have the police agency jurisdiction correct, always either attempting to dispatch calls for service to us for areas tens of miles away and when they call moments later to cancel the alarm (which wasn't ours in the first place) they either haven't changed the correct agency or don't read the correction.
I have been to home shows and when the cheesey salesmen try to sell me their service, They tend to get upset when I tell them the horror stories from my employment end and potential nearby customers walk away. We have also tried to correct the situation with ADT reps and nothing has improved.
Honestly, I don't know how they are still in business...
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