Two years ago I purchased a Biddeford warming mattress pad. The information supplied with the product said it had a 5-year warranty. I did not register the product at the time of purchase since I do not want to receive spam or junk mail form the company or its affiliates. Three weeks ago, the digital controller stopped working completely—it will not even power on. I went to the Biddeford Blankets web site and filed an RMA request. There was no response or acknowledgement from the company. It states on their web site that you can order another controller for $20 but the catch is that you have to send a check through the mail and this is the only available method. I do not like to send checks through the mail if I can possibly avoid it since I have have had critical payments get lost in the mail in the past.
So I called their customer service number and got a voice message to leave my number and someone would call me back. Nobody called me. I then sent an email message to their customer service and again received no reply or acknowledgment. I would be willing to pay $20 dollars for another controller if I could at least communicate with a real person, but that doesn't seem possible. I have to assume they don't stand behind their products and are not interested in providing reasonable customer service.
I will never buy their product again and would advise others to avoid buying Biddeford products unless you are willing to throw it away if it breaks.
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