Usacomplaints.com » Construction & Repair » Complaint / Review: Home Depot / Thomasville Cabinetry - Thomasville Kitchen Cabinet Nightmare. #272692

Complaint / Review
Home Depot / Thomasville Cabinetry
Thomasville Kitchen Cabinet Nightmare

We recently purchased Thomasville kitchen cabinets, bathroom cabinets, etc. And Amerock kitchen cabinet hardware from the Home Depot store on Daniel Webster Highway in South Nashua, NH.

Within one week after the cabinets were received and installed, problems began to unfold. We immediately contacted local and regional Home Depot management. The problems included wood separation issues exposing raw wood on our chocolate-stained oak cabinets. We also then discovered additional stain issues, sizing issues, frayed edges, broken pieces on cabinets, crusty and exposed glue marks on the outside panels of the cabinet doors, wrong size cabinets, misordered pieces, etc. To top things off, within one week we noticed that our cabinet hardware began to rust. We are definite there is no moisture issue in our house as we had just had an air quality study conducted by an independent third-party laboratory and learned that the relative humidity within our house is normal and thus is not the issue.

Incredibly, we have just discovered through our own research that Home Depot's Thomasville cabinet line — considered their top of the line cabinets — is actually manufactured by American Woodmark — one of their lowest end lines of cabinets. Fraud???

After four visits from regional Home Depot and Thomasville Cabinetry management, to date, they have admitted that there is a problem. This has been going on for 4 months now and the situation is still not resolved.

We suggest you don't buy thomasville kitchen cabinets or deal with home depot on any kitchen cabinets because apparently management drags their feet in resolving problems by wanting to "repair" new poor-quality cabinets rather than replace them. If you had bought a brand new car and discovered damage, would you want it to be "repaired" or would you want another car that did not have damage???

If anyone has experienced a similar situation with Home Depot and any of their kitchen cabinet manufacturers, we want to hear from you.in the meantime, the saga continues...


Offender: Home Depot / Thomasville Cabinetry

Country: USA   State: New Hampshire   City: Nashua
Address: Daniel Webster Highway

Category: Construction & Repair

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google