Last summer I ordered more than $2000 worth of furniture and replacement cushion covers from CrateFurniture.com. At that time, I was told that shipping would be in the first week of October.in the beginning of August, my credit card was charged. I had successfully ordered cushion covers and several beds from the company in the past, and I was aware that there was a long lead time because the cushions covers were essentially custom-made.
I have been calling since mid-October, and only get the recordings for both ordering and customer service. I would leave a message, and a few days after I call I would receive a recorded message by telephone explaining that they were having problems with one of their major suppliers, and that it might take up to 90 days to resolve. They also indicated I could cancel my order by calling and leaving a message.
I tried leaving a message asking that someone call me back. I assumed that I wouldn't need to cancel the entire order, if for example, their furniture supplier was causing them trouble. I just kept getting the same recorded call. Fortunately, I called Mastercard and disputed the charge. I was given a provisional credit while Mastercard investigates. It looks like the company has gotten into trouble, and perhaps is unable to dig themselves out of a hole.
I suspect that this website may be showing only the tip of the iceberg. This is really unfortunate, since in the past, their customer service was good, and I was very happy with their product. What I find unfair is that their website remains up (i. E they apparently have money to pay whomeover hosts and maintains it), yet there is no mention of delays on the website.
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