Our pool pump needed repair. I was given the name of a repair company. That company said they wouldn't come out because they wouldn't do business with National Home Protection. This happened 2 more times. When I told this to National Home Protection, they told me to find my own repair person which I did. The repair was completed after national Home Protection gave them an authorization # to do the work. The bill came to $748.00. My pool repair company has not yet been paid. National Home protection says they mailed out a check in August... Never received... in September... Never received... in November... Never received. Also... When I signed up for coverage I was promised a $50 Home Depot gift card... I signed up for 4 properties. Total $200.00... I have not yet received these cards and it's been 7 months. I have been on hold with this company for literally hours during the past 3 months. They keep passing the buck... Saying a supervisor will call... No one ever calls back. Not only that, most of the people I speak with are extremely rude. This experience is very frustrating.
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