I bought a Select Comfort Sleep Number from Sleep Train awhile back and I told them that I wanted the highest model that Select Comfort have which is the Sleep Number 9000. To create misinformation in the bedding industry, all bed models are named differently in different stores but if you do a lot of research carefully based on the material, you will find out which model you actually got. Any way, to save a little money, I bought the "floor" model which was sanatized. But since it was a "floor" model, there was absolutely "no returns".
I did my research online and wanted the Select Comfort Sleep Number 9000 which was Select's highest model. I went to Sleep Train and told their sales guy which model I wanted. At Sleep Train, their Select Comfort Select Number V is their highest model but is only equal to the Select Comfort 7000 but they sell and charge the price of a Select Comfort Sleep Number 9000. Secondly they go around stating that it IS THE SLEEP NUMBER 9000. He showed me a Select Comfort Sleep Number 7000 and I repeatedly question him and he swears up and down that it is the Sleep Number 9000 and not the Sleep Number 7000. I told the sales guy I was going to lunch and will be back to decide if I wanted it. I walked out and called another Sleep Train store and asked for the Select Comfort Sleep Number 9000 and once again, their sales agent refers me to their Sleep Number V (which is a Sleep Number 7000).
I didn't remember everything in FINE details from the research I did the previous day so I thought why would they lie. I went back and purchase their Select Comfort Sleep Number V and received it 2 days later. I called up Select Comfort corperate office and asked to verified my purchase and they told me that I was the proud owner of the "SELECT COMFORT SLEEP NUMBER 7000". I told them that Sleep Train said that I purchased the Sleep Number 9000. Select Comfort rep said, "Sleep Train does not carry our Sleep Number model 9000 so how can they sell you something they don't carry?" Only then I realized I got rip off.
So if you bought a Select Comfort Sleep Number V and thinking you bought A Sleep Number 9000, You got rip off too!!! Those who are thinking about getting a Select Comfort at Sleep Train, forget it... They will misinform you and sell you a lower model at the price of a higher model and tell you... You got the right bed.
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