We purchased a Serta Perfect Sleeper that was guaranteed for 10 years not to break down or sag. We bought the box springs with it because the store said there would be no warranty if we didn't. Welll... Within a few months we began to feel it was already breaking down. Several cross country moves for my husband's job, a prolonged illness and death in the family, and a few other of life's twists kind of pushed the mattress issue to the back burner.
Then one day, still well within the warranty period, I decided to do something about that mattress. I was passed around by Serta's various offices and factories and given the usual crapola of a company trying to get out of a warranty.
A Serta representative then made a statement that I think should be used in Serta's ads from now on; "COMFORT IS NOT A FACTOR." My husband and I had a good laugh about that.
Anyway, we made an appt. The rep showed up and then informed me that there was "nothing wrong" with our mattress despite the noticable sag. He said it was not within the inch and a half required, but how do you measure a pillow top mattresses sag? He also did not measure it, and I was torn between breaking into hysterical laughter and just booting him out at that point. He then proceded to tell me that it was the box springs—that we'd been required to buy to get the 10 year warranty—that caused the sides to sag. He also pointed out that the mattress was no longer new... Duh.
No longer willing to have this bozo in our bedroom I said we'd never buy another Serta, and politely but firmly showed him the door which he hurried out of without even a courteous good bye.By the time he gets back to his office he can read about this on the internet.
Too bad about the cute sheep in their new ads, I kind of liked them. Lesson learned... (besides don't buy a Serta again) if there is something not right with a product, take it back immediately. This is truly one of those things that isn't worth my time to fight now, but it's worth my time to vent about it on consumer message boards.
Sleepless & Sheepless
Oklahoma City, Oklahoma
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