I have had the same problems with Crums Climate Control.in December I had Crums install a new ac/heat system in my home.
At first everything seemed fine, As April and May came around it became obvious that the system could not cool my home.
If it was 90 outside the house would get no cooler than 84 inside and there was considerable condinsation on the airhandler and mold growing on top of that.
I called Crums, They sent a repair man to the house he checked the compressor and stated that it was working correctly and left.
About 1 week later I called Crums and let them know that the situation had not changed. They sent another person out the check things out.
After looking things over the rep from Crums stated one of the reasons the AC could not cool my home was the old steel casement windows on my home and that my refrigator was to close to the themostat.
I replaced the windows in my home with double glass argon filled windows, added insulation in areas of the house. Here is a little side note, when Home Depot pulled the permit to install the new windows, they informed me that Crums had never called the inspector to inspect thier work and the permit had expired.
The ac still could not keep up. I called crums again. When they came out this time they informed me that the duct work they installed was to small and they would have to replace it, And also that the air return hose was restricted due to a tight space in the attic.
Crums sent out 2 installers to my home, and they installed larger duct work to the vents in the house.
When they finished the work the installers informed me that Crums would send someone else to the house to correct the problem with the air return.
Two weeks later someone from crums came to my home and removed two 8 inch blocks from an extieror wall. Then stated that he could go no further cause he had removed the block to the truss that supported the roof and could go no farther.
He stated that Crums would contact me about the situation. I waited about a week, then i called and made an appt for someone to come to the house they never came and never called.
I hounded crums for 3 months and they did nothing..
To date I still have the hold in my wall that i have had to use duct tape to keep the weather out. Drill holes in my ceiling where the installers drilled.
Another hole in a wall that is about 3 inches deep and so large my finger fits in it. And an opening in my ceiling 28 inch by 28 inch where they gained access to my attic then took a scrap piece of drywall to cover the hole not to mention all the cracks in my plaster ceiling where the 2nd installers droped thier tools.
I would not recomend crums to anyone.
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