Sekure America was hired to install a security alarm in my home. After meeting with the salesmen and signing our contact we gave him a total of two checks. One of the checks was for $150.00 which was for extra monitoring equipment. The other check was voided so that Sekure America could deduct the monthly monitoring fee, plus the agreed installment price for the whole security system. The total monthly fee was $34.99 which included the installments for the system. The total price of the system was suppose to be no more than $700.00, however after signing our contract we were not let with the full contract when the salesmen left our home.
Four days later a sub-contractor is sent to my home at 6:00 at night to install this system. The contractors were provided with another check for $150.00 for another piece of equipment that was needed but not included to secure my home. At eleven o'clock the contractors left not able to get the system working. This was due to one of these two problems: 1. The main keypad was defected or 2. There was a problem with our internet phone line, (Vonage). Please note that this company was informed of my phone company prior to coming to my house and said this was neither a problem nor a concern.
Meanwhile we are contacted (e-mail) by the owner of Sekure America, Amid Yousef. He said that he would come to finish the installation on Sunday at his convenience if his time allowed. I preferred that our alarm was completed on Saturday. I had holes in the walls and wires hanging off the walls. At this point Mr. Yousef pretty much became impossible to deal with. He stated many times that his sub-contracting hours went unappreciated. He was now only willing to come during normal business hours M-F 8-4pm. This was unacceptable. I was not willing to take more time off from work to have my alarm installed.
After receiving Mr. Yousef's unprofessional e-mails, I told him that we have changed our minds and no longer feel comfortable with him monitoring our home. During many conversations via e-mail he eventually said that he would give us a full refund and pick up his security system on Monday, June 25. Monday came and went with no word from Sekure America. I then sent Mr. Yousef an e-mail, that he had until Wednesday to remove & pick-up his system. Wednesday also came & went. Well now it's Friday and Sekure America has DEDUCTED A TOTAL OF $1600.00 FROM MY BANK ACCOUNT WITHOUT MY AUTHORIZATION. A DISPUTE HAS BEEN MADE WITH THE BANK AND A POLICE REPORT IS ON FILE.
After taking my money out of the account, Mr. Yousef wanted to make an unreasonable bargain. He wants me to hire a sub-contractor at my expense to disconnect his security system. He also wants me to deliver the system to his office by 4:00pm on Monday July 2 in Parma Heights. I do not feel that this is acceptable. He also stated that if we wanted to try to do this a legal battle that he would win and we would be embarrassed. Also threaten to sue me for definition of character.
Why do we need to hire a contractor to remove his broken system from my house? We paid for a service and he acted like he was doing us a favor.
As for now, I am out of $1600.00 and have a defected security system partially installed in my home. I have never been through anything like this before and cannot believe that these owner's actions can be legal. If there is anyone out there that feels they can help me, please let me know. Thanks
James
wickliffe, Ohio
U.S.A.
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