My 71 year old mother locked herself out of my house in New Jersey. She wanted to handle the problem herself, rather than bother me, and called "Dependable Locks" with their $39.00 service call. The surly "locksmith" showed up and couldn't pick the Schlage lock, so he had to drill it out.By the time he was done:
Service Call - $39.00
Unlock Door - $110.00
New Deadbolt - $95.00
Labor - $65.00
Tax - $6.00
Total Cost - $315.00
He also broke the automatic door closer on my new storm door, which I had installed less than 2 weeks ago. I called to complain the same evening as the service. I got placed on hold 3 times and "accidentally" disconnected. I kept calling back and they finally said management would call me the following Monday. On Monday, I got a call from another customer service representative. They will not consider that they overcharged my mother. They will investigate my claim of the broken door, but I must submit photographs of the damage. I told them I'd send the entire broken unit to them, but that is not acceptable.
These people are absolute crooks. I had my Medeco lock picked in Los Angeles for $65.00. I would have expected the price to double being in New Jersey, but not quadruple. Not to mention destroying my lock and damaging my storm door.
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