I called Always Ready Locksmith through their 1-888 number on the day I was my exterior door lock did not function. The person charged me $40 more than what I was told on the phone; he drilled and broke my Yale lock on the door. He did not have the necessary equipment to open the door and it took hour to finish the job. I later found out that drilling was not necessary to open the door.
A few days later my boyfriend called the company to complain about the service and get a new Yale cylinder on my door. On a day I was not home, they came and installed a cheap Chinese no name lock on my door saying Yale does not produce locks anymore. I do not know how a locksmith can say such a lame reason. I called back and explained that I wanted a high security Yale lock and asked them to replace the cylinder with a Yale one. I made another appointment for early morning at 9AM so that I can be present when they come to replace the lock.
After multiple follow ups, the locksmith showed up at 5PM and said that he does not have a Yale lock, he left my house saying he will look into his truck again to check if he has one and drove off without informing me. I called the office again and asked for a refund. The manager told me he has to charge me additional $60 to uninstall the cheap lock - they put in -that I did not ask for and they will not refund my money.
He said if I wanted a Yale lock I have to order weeks in advance and pay $200 for it. If they had told me this when I first called, I would be totally OK with it but not after ruining my existing lock, overcharging me and making me wait for 9 hours for an appointment.
Everyone in the office is very unprofessional and they hanged up the phone while I was talking. Unreliable, extremely bad service. Any other company will give better service.
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