Firs of all, Please see the high number of complaints regarding this company that have already been reported to usacomplaints.com. Imagine how many unhappy, scammed customers did not report their dealings.in addition, since we represented Contractors Choice Lighting as a collection agency - many of the accounts they placed in our office for collections were for customers that had disputed their credit cards; which goes to show there are many many customers besides the ones that list their situation here.
Anyhow, below you will find a BBB response that pretty much sums up what type of company they are and the scam they are running. They have tried to turn the tables on us to make themselves look good. I dont even need to submit this report, but I am going to take it upon myself because of the actions of George and Kalpa. They have both proven to be cowards and scammers. The lord is watching and he will deal with them one day.
Read below..
CCS stands for Contractors Choice Scammers - should have typed CCL.
May 1
Better Business Bureau
5050 Murphy Canyon Road, #110
San Diego, CA 92123-4389
RE: #23006972 Mona Kalta
Gaby,
I am in receipt of your letter dated April 18. I have reviewed our records regarding Monas complaint. After completely investigating the situation we have concluded that Contractors Choice Lighting is not operating their business in an ethical matter.
First of all, we received a total of 29 accounts from CCS for the purpose of collecting on because they were supposedly delinquent or failed to pay for a product/service provided by CCS. Once our collection letters had gone out, within days, we received 8 complaints regarding the practices of Contractors Choice Lighting and many of the complaints received by our office were stating the same situation.
The complaints stated that the products that they received were either defective or not the item that they had originally ordered and that CCS was refusing to exchange or credit the amount, therefore they had charged back their credit card charges.
Also, it seems that there is an obvious problem regarding the shipping/receiving department at CCS. Many of the complaint letters stated that they had in fact returned the products to CCS, while CCS claims that they never received the returns, just like they claimed that they did not receive our initial remittance checks to them, (which were in fact sent twice by myself).
In the 28 years of experience in the collection industry, with over 800 clients around the nation, we have never experienced this type of response from the debtors of any client until we began to work with CCS. I cannot imagine how many more unsatisfied customers there are that were not sent over to our company for collections.
What CCS has done by turning over illegitimate debts to our office, has in fact put them in violation of the FDCPA and the FCRA by attempting to collect on invalid debts. We here at Fidelity refuse to work with a company of this nature and I have in fact turned every document pertaining to the CCS account to our legal department and they are currently reviewing the file for legalities.
I personally had a conversation with George who is supposedly the owner of CCS and he in fact began to make threats to me and from that point on, we have refused to work on any accounts and in good faith, I sent him a check (minus our collection fees) for any monies collected by our office. Therefore, CCS has been remitted in full by Fidelity Credit Management for any accounts that have been paid to our office.
For the record, we feel that any and all monies that have been collected by our office for CCS were paid by their customer only in order to avoid a negative mark on their credit report.
Having said that, because CCS has continued badger and defame our company in their desperate attempt to cover up the fact that they are operating fraudulently, I am prepared to refund all of the money collected to this point, only once CCS refunds the same funds collected from our company.
Since we began work with CCS, the total dollar amount collected to date is $2,090.28, this includes all payments made to Fidelity Credit and payments made directly to CCS after our collection efforts. Of this $2,090.28, CCS has received proceeds of $1,291.21. If CCS refuses to refund the monies that they have received, I will be contacting our legal counsel in order to make sure that they are dealt with accordingly.
I must add that I am absolutely appalled by the actions of Mona and George, whom I believe are related and running a complete scam with their online sale of lighting products.
In conclusion, after speaking to our legal counsel, they have informed me that if CCS continues with their unlawful and deceiving practices, they are only setting themselves up for a class action lawsuit, which would include the list of customers that have complained to our office regarding their negative experiences with CCS. I am prepared to move forward with the requests of our legal counsel and will not hesitate for a split second to ensure that any company that is not operating in a legitimate matter be handled accordingly in a court of law.
Ramzy R*, President
Fidelity Credit Management
Ramzy
Agoura Hills, California
U.S.A.
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