When my fiance and I bought our first home we were told that we would be sent monthly bills for the mortgage amount from Washington Mutual. We never received one and went back to our broker who gave us the price of the mortgage without escrow included (her mistake I realize.) After paying this price for nearly a full year WITHOUT any notification or bill, suddenly we got a notice of foreclosure and when we spoke to them about why we never received the promised monthly bill we were told that they didn't have our ADDRESS! We paid off the balance in full and have continually had problems with them.
One month we sent our payment and we received a call 15 days later stating that they never received it and that if they don't receive it in 1 day we will be charged penalty late fees. We paid via phone and were told that if they did receive our missing check they would not be cashing it (the next day our account was overdrawn 1500 dollars and we received over 700 in penalty fees from the bank) we were promised from Washington mutual that they would reverse payment and take care of the late fees. The check was reversed in 10 days, and almost 5 months later we finally received payment for the almost all of the charges incurred.
We will never receive compensation for the wasted DAYs of our lives speaking to these awful people and meandering through a beaurocratic phone system.
Now they are saying that they never received our house insurance renewal (which our insurance rep. Has sent over 3 times per our request) and are trying to charge us for THEIR insurance. The astounding thing is that I've written all of this and there is still a lot more I left out. Their practices are completely shady. This company is surely to be avoided at all costs and I plan on filing a complaint with the BBB and the treasury department. -a.C. Mn
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