I responded to the ad by the company to perform 'A/C Tune Up' service for $29. I called their phone number on July 10 and asked if the ad is real. I was told it is real. So I scheduled for the service. On July 11, two technicians from United Air Comfort came to my home.
I told them to perform the service as indicated in their company ad. One of them went up the attic and came down after two minutes to tell me that tapes are loose on two air duct joints. I asked him to tape them up. He handed me a paper to say that he needs work authorization. On the paper it listed the service cost of $29.
So I signed the paper. Afterwards, the two men worked for a while inside and then went outside. They told me that one of the A/C units wall needs to be cleaned and he told me that he is going to do that free of charge. I told him that if the service is not covered by the $29 ad I don't want it for free but I need to know how much more than $29 I need to pay.
AT that time one of them told me that the charge at that time is already $250. I was shocked and told him I do not understand how a $29-service plus taping two air duct joints can amount to $250. I started to suspect at that time that I have been scammed. I immediately told the men to stop and conclude the business. I told them that I would not agree to the $250 charge for the $29-advertised service plus the taping of two air duct joints.
I asked them to take the $29 for the service we agreed upon in and go through their company office for the charges for the taping of two air duct joints I agreed. The two men sit outside of my home for a while making phone calls and writing on a pad.
When they left, I found a paper at my door. It is the same paper that had the $29-service on it and I signed, except they have added a whole bunch of other items that I have no idea what they are. These items were not there when I signed the paper.
They added these items after I signed the contract! And the charge they wrote down is $667! For the $29 advertised service I requested plus taping of two air duct joints? I called the company twice to resolve this issue.
The first time they put me on hold three times (by a man with a deep voice) after hearing my phone number. He never returned after the third hold. When I called the second time, I talked to their customer service manager. I told her this seems to be a scam to be.
The woman told me that the $29 is for one unit and I have three units. I told her, the ad does not say anything about the number of units. It just says A/C TUNE-UP $29. The woman asked if I think the $29 for three units is fair.
I asked her to tell me what she thinks is a fair charge. She asked me to come up with the number. I told her it is $29 since it is advertised in paper. She told me 'see you in court' and hung up.
Feng
Lewisville, Texas
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