Usacomplaints.com » Construction & Repair » Complaint / Review: CPS Plumbing Nad Heating CP Smith - CPS Plumbing And Heating CP Smith Lied about extent of work completed, billed in advance for work not completed, didnot refund monies paid even though failed to complete the job. #196480

Complaint / Review
CPS Plumbing Nad Heating CP Smith
CPS Plumbing And Heating CP Smith Lied about extent of work completed, billed in advance for work not completed, didnot refund monies paid even though failed to complete the job

CPS plumbing and heating and construction was hired to do a complete airconditioning and heating installation as part of a major remodel. CP fell behind in the remodelling effort and was subsequently taken off the remodelling job. He was paid for all remodelling work performed to the date of his removal. He was also prepaid for all heating and airconditioning work including all materials for the entire job including work that would happen on the addition..

During winter we determined that CP had not properly sealed drain pipes exiting from the main house. He had actually left a gaping hole in the basement wall which led to a flood in the basement on the day of the first heavy rain. Two months later we realized he had improperly installed our waterpump.

It took a month and complaints to the BBB of NH to get him to repair the pump with a new pump. The impeller of this pump completely disintegrated, we believe due to faulty installation, but even if not due to an installation fault, failure to correctly diagnosis and fix the problem is inexcusable. The house was without reliable water for 1 month.

We lost all faith in CP and didnot ask him to come back to complete the job. We had told him he could come back and finish the job, however when fall rolled around (fall 2006) everyone who had worked for him during the past year had quit (Jimmy Fay his plumber, Matt and Dave his plumbers helpers.

In light of these experiences we had zero confidence that he could complete the job in a timely fashion and with decent quality work. We hired another plumber to finish the Jobe. Our other plumber identified more than $1000 in materials needed to complete the job. The other plumber with helpers used about 37 hours to finish the job at $ 50 an hour.in total the job cost $3.3k to complete.

CP subsequently acknowledged he owed me $1000 in material and labor that is 13 hours of work at $ 75 per hour and virtually nothing addition in materials.
Still he has not refunded anything.

I was open to a reasonable offer but he has ignored every attempt to call him since his intitial refusal to pay back more than $1000 for everything not completed and not delivered. Meanwhile he has not paid back anything.


Offender: CPS Plumbing Nad Heating CP Smith

Country: USA   State: New Hampshire   City: Madison
Address: 45 Common Lane
Phone: 6033678814925

Category: Construction & Repair

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