Simplicity Gourmet contacted me about a prize I had registered for at the Nashville Home Show. They said I had won a free dinner for six in my home. After I scheduled it, they stated that at the end of the dinner, we would be given the opportunity to purchase some of their product. So, I agreed to the dinner, not knowing that it would be a full-blown sales pitch from the beginning of the evening.
Impressed with the claims and the product, my husband and I purchased a set of their cookware, that would be delivered within 2-5 weeks. The next day, I chose to research some of their claims, which I found out weren't completely accurate.
The salesman claimed they were the only company to offer 7-ply surgical stainless steel cookware - not true.
He also claimed that the cookware my parents owned was made by their company - not true because their cookware is from SaladMaster.
Also he claimed and performed a demonstration to prove that our hard anodized cookware leaked aluminum and other flavors into our food. When I tried to replicate the experiment I could not get the same effects. Also, my cookware has a permanent stain from his experiment.
Hard anodized cookware is manufactured in a way that none of the aluminum will leak or latch on to your food.
According to our contract we had until 10/11/06 midnight to cancel our order. We notified them via fax on 10/9/06 and had the cancelled contract to their office by 10/10/06. Did they honor the cancellation or contact us? No!
On 10/11/06 we received the cookware order at our home and our credit card was charged. I have contacted them via fax, phone and e-mail with no response. I have also registered a complaint with the Better Business Bureau.
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